Your ServiceNow Platform Has the Data.
But Can your CxO/CIO Answer the Business Questions That Matter Most?
A 2-hour LIVE workshop that unpacks what it takes to build a CxO/CIO Decision-Making-Capability on the ServiceNow platform — giving you the framework, product thinking, and practical blueprint to help your team think broader, design better, and build with conviction.
DATE
Coming Soon
TIME
Coming Soon
LAUNGUAGE
ENGLISH
LIVE ON
ZOOM
The Challenge We Solve
✅ Information is everywhere, but decisions are not connected. Leaders navigate multiple dashboards, reports and data sources to understand what is happening.
✅ Dashboards show metrics, but not always the story. Leaders need to understand what changed, why it changed, and where attention is required.
✅ IT performance isn't always connected to business outcomes. Operational metrics need to connect with value, cost, risk, experience and business performance.
✅ You’re a CIO, IT leader, or ServiceNow leader looking to improve how leadership sees and manages IT performance.
✅ There is no single management system to navigate change and improve performance. Leaders need one connected place to understand the business, identify opportunities and risks, and make better decisions every day.
This Workshop is For You If:
✅ You’re a ServiceNow delivery leader looking to move beyond fulfilling requirements and build more strategic solutions.
✅ You’re responsible for ServiceNow and want to create meaningful, actionable visibility for your CIO and leadership team.
✅ You have plenty of ServiceNow data, but turning it into meaningful executive-level insights remains a challenge.
✅ You’re a CIO, IT leader or ServiceNow leader looking to improve how leadership sees and manages IT performance.
✅ You want to understand what it takes to build a CIO-level management capability in the ServiceNow platform itself.
✅ You want a practical framework for connecting business questions, data, analytics and executive experience into one management system.
Why This Workshop is Different
❌ This is not another ServiceNow feature-training session
You won't spend two hours learning where to configure a dashboard.
✅ You'll learn the thinking behind the product
Understand how to start with the executive, uncover the questions that matter, and translate them into a management capability.
✅ You'll get the practical blueprint
See how the pieces come together—from business goals and KPIs to data, architecture, experience, and execution.
✅ You'll hear the ground reality from someone who has built these capabilities
Get perspectives, lessons, and practical guidance that are difficult to find in product documentation or generic training.
✅ You'll learn what to think about before you start building
The goal isn't just to build a dashboard faster. It's to avoid missing the things that determine whether the product will actually work for the executive.
❌ “Information is easy to find. Practical experience is not."
Information → everywhere.
Frameworks → available.
Documentation → available.
Practical product-building judgment → much harder to find.
What You'll Learn in
This 2-Hour Live Workshop
01 — Start With the Executive
Learn how to start with discovery conversations with leadership—understanding how executives make decisions today, the patterns they look for, and the day-to-day business questions they struggle to answer.
02 — Turn Business Questions Into Meaningful Metrics
Learn how to identify the right metrics for the questions that matter, using leading and lagging indicators to move from simply measuring performance to understanding what is changing and where attention is needed.
03 — Design the Intelligence & Experience
Learn how to connect business questions → data → KPIs → insights → executive experience and design a CIO Management System that helps leaders navigate from the big picture into the details.
04 — Keep Intelligence on the Platform
Understand how to leverage ServiceNow's platform capabilities to bring data, analytics and intelligence together—while keeping the right data and insights within the platform rather than creating unnecessary external data journeys.
05 — Understand What It Really Takes to Build
Learn the skills, roles, product thinking, technical expertise and ongoing support required to build a practical CIO Management System—and what a realistic journey from concept to execution looks like.
06 — From Blueprint to a Living Management System
Walk away with a practical blueprint for moving from discovery and design to implementation, adoption and continuous improvement—building a management capability leaders can rely on every day.
Why the CxO/CIO Needs a Broader View
01 — The CIO's Questions Are Getting Broader
The CIO is no longer looking at IT performance in isolation. Their questions increasingly span operations, experience, risk, security, investments, AI and business outcomes.
02 — Decisions Need More Context
A single metric rarely tells the whole story. CIOs need to see how different signals connect to understand what is happening, why it matters, and what needs attention.
03 — The Cost of Waiting for Answers Is Real
When important questions still require reports, presentations, spreadsheets or multiple teams to investigate, decision-making becomes slower and more dependent on people.
04 — Faster Decisions Require the Right Signals
The goal isn't to give the CIO more information. It's to surface the right information, in the right context, at the right time so decisions can happen with greater clarity.
05 — This Capability Needs to Be Designed Before It Needs to Be Urgent
Building a CIO Management System is not simply a dashboard project. It requires decisions around executive questions, KPIs, data, intelligence, architecture, experience and adoption. Starting the thinking early gives the team a foundation to build on.
Meet Your Coach
Girish Tahalramani - ServiceNow AI Advisor & Consultant (Ex-ServiceNow Founding Product Manager of CxO Capabilities)|
Girish is passionate about helping teams think bigger, build better, and turn ideas into solutions that create real business value. With experience across ServiceNow, product development, analytics and executive management systems, he brings a practical perspective that connects business needs, product thinking and technology.
Today, Girish works as a consultant and advisor, helping teams navigate complex problems, shape product ideas, and turn them into practical solutions on the ServiceNow platform.
He also enjoys sharing his experiences through workshops, industry forums and conversations with practitioners and leaders, contributing to the broader conversation around the future of ServiceNow, analytics and AI.
Hyderabad (HQ). Delivering across India, Dubai & the Middle East
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